Shipping policy

Last updated: 5 November 2026

Shipping within India

  • Free shipping all over India on every order, with no minimum order value.
  • Orders are dispatched within 1–3 business days (Monday–Saturday, excluding public holidays) from our studio in Jaipur.
  • Delivery usually takes 3–7 business days after dispatch. Remote areas, the North-East, Jammu & Kashmir, Ladakh and the islands may take up to 10 business days.
  • Cash on Delivery (COD) is available on serviceable pincodes within India for a COD handling fee of ₹49 per order, shown at checkout before you place the order. Please keep the exact amount ready.
  • Pay online and save: get a 10% instant discount (up to ₹500) when you pay online by UPI, card, netbanking or wallet, with no COD fee. The discount is not available on Cash on Delivery orders.
  • First order: use code WELCOME15 for 15% off your first order. The code can be used once per customer (one use per email address or phone number) and cannot be combined with other discount codes or the combo offer.
  • Top + Skirt combo: buy The Bloom Top and The Twirl Skirt together for ₹1,499. Applied automatically in your cart. Offers may change; the discounts shown at checkout and payment apply.
  • All prices are in Indian Rupees and inclusive of GST. Any discounts and fees are shown before you pay.

International shipping

  • We ship to the countries available at checkout for a flat fee of ₹1,800 per order. Cash on Delivery is not available for international orders.
  • Orders are dispatched within 1–3 business days and usually arrive within 7–15 business days.
  • Customs duties, import taxes and clearance fees charged by the destination country are payable by the recipient and are not included in our prices.

Tracking

Once your order ships, you'll receive tracking updates on WhatsApp and by email, with a link to track your parcel. You can also see your order status any time in your account. If you haven't received it within 3 business days of ordering, contact us at reichcouture@gmail.com.

Address and delivery issues

  • Please check that your address, pincode and phone number are correct. We are not responsible for delays caused by incorrect details.
  • If a package is returned to us as undeliverable (for example, the address was wrong or the recipient was unavailable after repeated attempts), we can re-ship it once you pay the shipping again, or refund prepaid orders minus the shipping charges.
  • If your package arrives visibly damaged or tampered with, please refuse it or record an unboxing video and contact us within 48 hours.

Delays

We are not liable for delays caused by events beyond our control, such as natural disasters, strikes, courier disruptions or government restrictions. If your order is delayed beyond the timelines above for any other reason, you may cancel it for a full refund.

Country of origin

All Reich Couture products are designed and made in India (Jaipur, Rajasthan).

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and rules made under it, our Grievance Officer is:

Aman Saini, Grievance Officer, Reich Couture (Aman Enterprises)
Plot 155-156, Bansipuri 1, Jagatpura, Jaipur, Rajasthan 302017, India
Email: reichcouture@gmail.com
Phone: +91 90246 66792

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.