Refund policy

Last updated: 5 November 2026

We want you to love what you wear. If something isn't right, you can return or exchange it within 7 days of delivery.

7-day returns and exchanges

You can request a return or exchange within 7 days from the date of delivery shown on your tracking.
Items must be unused, unwashed and unaltered, with all original tags, labels and packaging intact.
Products clearly marked "Final Sale" on the product page at the time of purchase, and gift cards, cannot be returned unless they are defective or wrong.
This policy applies to orders delivered within India and internationally.

How to request a return or exchange

Easiest: open your order in your account (Account → Orders) and tap Cancel or return. Or email reichcouture@gmail.com or WhatsApp/call +91 90246 66792 with your order number, the item(s), the reason, and photos of the product.
We will confirm within 48 hours and share the next steps.
India: we arrange a reverse pickup from your address wherever our courier partners service your pincode. If reverse pickup is not available, we will ask you to ship the item to us and share the address; for defective or wrong items we reimburse that shipping cost.
International: please ship the item back to the address we share. Return shipping and any customs charges are paid by the customer, except for defective or wrong items.
Once the item reaches us, we complete a quality check within 2 business days.

Damaged, defective or wrong items

If your order arrives damaged, defective, incomplete or different from what you ordered, tell us within 7 days of delivery with photos (an unboxing video helps us resolve it faster). We will offer a free replacement or a full refund, including the shipping charges you paid. We never refuse a return of goods that are defective, deficient, wrong, or delivered late beyond the promised timeline.

Exchanges

Size or colour exchanges are free once per order, subject to stock. If the size you need is unavailable, we will issue a full refund for the item instead.

Refunds

Approved refunds are processed within 5–7 business days after the quality check.
Prepaid orders (UPI, cards, netbanking, wallets): refunded to the original payment method. Your bank may take a few additional days to show the credit.
Cash on Delivery orders: refunded by UPI or bank transfer (NEFT/IMPS) to the account details you share with us. We never ask for your card numbers, PINs, OTPs or passwords.
For change-of-mind returns within India, a reverse pickup fee of ₹79 is deducted from the refund. There is no deduction for defective, damaged or wrong items, or for exchanges.
Original shipping charges are non-refundable, except when the item is defective, damaged or wrong.

Cancellations

You can cancel free of charge any time before your order is dispatched, using the Cancel or return button on your order in your account, or by contacting us. Prepaid amounts are refunded in full within 5–7 business days.
Once dispatched, an order cannot be cancelled, but you can refuse delivery or return it under this policy.
If we cannot fulfil your order (for example, stock is unavailable), we will cancel it and refund you in full. We do not charge you any cancellation fee.
If your order is not delivered within the timeline in our Shipping Policy (other than for reasons beyond our control), you may cancel it for a full refund.

A note on hand block printing

Our pieces are hand-embroidered or hand block-printed by artisans in Jaipur. Slight variations in colour, print alignment and embroidery are the mark of handmade work and are not defects.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and rules made under it, our Grievance Officer is:

Aman Saini, Grievance Officer, Reich Couture (Aman Enterprises)
Plot 155-156, Bansipuri 1, Jagatpura, Jaipur, Rajasthan 302017, India
Email: reichcouture@gmail.com
Phone: +91 90246 66792

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.